Most Common Problems

• Using an external disk to save or restore a backup copy of your Quicken information
• Maintaining and restoring automatic backup copies
• Finding an existing Quicken data file
• Using the Quicken Copy feature
• Using a CD-R or CD-RW to create or restore a backup copy of your financial information
• Conversion not responding or taking a long time
• Advanced troubleshooting to repair data file damage
• Using a data file in a prior version after upgrading
• Using a Zip drive to save or restore a backup copy of your financial information
• Hidden accounts are not visible after conversion
• Deposits are not showing in the Reconcile window
• Online information missing after conversion
• Year-end file maintenance procedures
• File name changes after Super Validating the file
• Budget report shows a zero amount in a particular category
• Deleting Quicken data files
• Renaming a Quicken data file
• Moving a Quicken file data between two computers
• Message: "Quicken is not currently the application configured for handling Web Connect data. Would you like to make it the default application . . ."
• "Backup and data directories must differ." when creating a backup
• Message: "Overwrite the file which is currently in use?" when restoring without overwriting
• Storing a Quicken data file
• Converting data from Quicken for Windows to Quicken for Mac
• Upgrading data files from older versions of Quicken for Microsoft Windows
• Data file is larger after upgrading
• Converting data from Quicken for Macintosh to Quicken for Windows
• Message: "Quicken can provide automatic, year-round tax planning, helping you make more informed financial decisions. Would you like to import . . ."
• Recovering a deleted Quicken data file
• Moving transactions between Quicken accounts
• Viewing actual bank balance for an account that contains Savings Goals
• Transactions missing from account register after conversion
• Transactions dated after the statement ending date appear in Statement Summary or Reconcile Bank Statement window
• Converting a Quicken data file to QuickBooks
• Working with accounts receivable and invoices
• Making a Quicken data file smaller and more manageable
• Basic troubleshooting to correct data file damage
• Creating a new data file
• Copying a Quicken data file in Windows
• Converting Quicken DOS (1 through 8) to the current version
• Uninstalling Quicken without damaging any data
• Changing an account type
• Prices updating in only one Quicken data file
• Converting data from non-Intuit financial software programs
• Message to insert another 3.5-inch disk fails to appear when backing up
• Quicken opens without a data file
• Restoring the Quicken home inventory file from backup disks
• Quicken stops responding
• Setting up a paycheck to track income and deductions
• Nothing happens when clicking the Quicken Icon
• Deleted online payees still on drop-down lists in Quicken
• Loan paid with register entry instead of repeating online payment.
• Memorizing reports in Quicken
• "Drive is not accessible" or "Unable to access the disk" from CD-R or CD-RW
• Copying data from one Quicken file to another
• Tracking contributions and income to tax deferred savings/investment accounts.
• Data from DOS versions of Quicken in Quicken for Windows
• "Validation has completed" and then "Can't open file"
• Memorized reports are different after upgrading Quicken
• Year 2000 date issues
• How to get instant help for any Quicken screen
• Turning off the content window in Quicken Basic.
• Portfolio View changed after upgrading from Quicken 6 or earlier
• Turning off the activity bar in Quicken Basic.
• Difference between a Quicken data file and an account
• Quicken 99, rather than Quicken 2000, opens when downloading Web Connect data
• PIN Vault blank after converting from a prior Quicken version to Quicken 2000
• January is the column displayed in the Budget after converting into Quicken2000
• Importing TurboTax data into Quicken 2000
• Transferring categories to a new file
• Unable to read, write to drive A, B backing up
• "File not Copied" when using File Copy or Start New Year/Archive
• Resolving errors while starting Quicken
• Quicken runs slowly after updating virus definitions for Norton AntiVirus
• Installing the special version of Quicken 2000 received in the mail
• Accounts are no longer appear as enabled for online services after converting
• Versions of Microsoft Money that can be converted into Quicken 2000
• Account list not updated after Year-End Copy/Archive
• Credit card charges showing as payments; Payments showing as charges
• Account balances are incorrect after converting Quicken Lite data
• Net Worth report not reporting accurate information
• Converting from MS Money 98 to Quicken 99 or 2000

Error Messages

• Error: "File not backed up."
• Errors: "Drive is not accessible" or "Unable to access the disk in drive [drive letter]"
• Message: "Name already in use"
• Home Inventory data missing after converting to a new version of Quicken
• Error: "Can't restore to a floppy. Use copy or backup."
• Error: "Can't open file", "Unable to validate data file", or "Unable to open file"
• Message: "Unable to create target file."
• Error: "No valid records found to import"
• Error messages when restoring backups
• Error: "File not copied."
• Error: "No Valid Records to Import."
• Resolving errors while starting Quicken
• Error: "Not enough disk space to save original file set."
• Message: "Can't Open File" after restoring a backup file
• Message: "[X:\] is not accessible. The device is not ready."
• Message: "Only the first 50 files in directory will be listed."
• Errors received when opening an earlier version of a Quicken data file
• Message: "Insert Quicken backup disk # [disk number] in drive A"
• Message: "Duplicate category name"
• Error: "Unable to read or write to drive A: or B:"
• Error: "Unable to open source file"
• Message: "Can't open file" or "Cannot restore file"
• Error: "Qw IPF in module qacces32.dll"
• Error: "You have an earlier version of Quicken 6 that does not handle attached images properly. To use this feature you need to update the Quicken application file to obtain an upgrade."
• Error: "File not restored"
• Error: "QW caused an invalid page fault in MSVCRT.dll"
• Error: "Cannot open source file"
• Error: "Export Halted"
• Error: "Qw caused an invalid page fault in QACCES32.dll"
• Error: "Quicken was not able to repair your data"
• Error: "Wrong address book data file format. Some information may be lost."
• "QW caused a GPF in module Qwutil7.dll" when opening Quicken
• "One or more backup files are missing" message when restoring a backup
• You are entering a transaction for a different year
• "Validation has completed" and then "Can't open file"
• "there are no fonts installed..." changing font in Address Book.
• Importing TurboTax data into Quicken 2000
• Error "Quicken Application registration failure."
• "DECAPI.DLL is linked to missing Export MFC42.DLL" when opening Quicken
• Error "A current version (QDF, QDB, QDT) of the file already exists...."
• "Qw caused an Invalid Page Fault in ONLN32.dll" when opening Quicken
• "Could not create the account named [account name] in Quicken..."
• How the W95.MTX Virus affects the functionality of Quicken

Associated Programs

• Home Inventory data missing after converting to a new version of Quicken
• No response after backing up to Zip 250 drive
• Obtaining Pocket Quicken for the Palm OS
• Importing Quicken Financial Planner data into Quicken
• Error: "Negative number error"
• Error: "QHI.IDB file not found"
• Importing data from Excel into Quicken Home Inventory
• Incorrect text size on printed emergency records organizer report
• Using the Debt Reduction Planner
• Unable to find Quicken Home Inventory in Quicken program group
• Moving information between Quicken data files
• Debt that has been paid off still appearing in the Debt Reduction Planner
• "Failed to start program..." when opening Quicken Financial Planner
• Subscribing to Stamps.com through Quicken or Quicken.com
• Convert files from Quicken for MAC to Quicken for Windows
• Quicken for handheld devices (PocketQuicken for the Palm OS)
• Debt Reduction Planner Current Savings calculations
• Transferring allowable income and expenses from Quicken to Turbo Tax
• QuickInvoice cannot be used with Quicken on the Windows 98 or NT 4.0
• Quicken Home Inventory report font size changed
• Entering payee names when creating schedules transactions
• Converting Money 99 data to Quicken 2000
• Error "Quicken Application registration failure."
• "there are no fonts installed..." changing font in Address Book.
• Market Value for CD different in Quicken than it was in Money
• Size and download times of the Money 99 converter file
• Investment account has a negative balance after converting from Money
• Exporting cash-basis income and expenses to TurboTax when using A/R and A/P
• Items that are converted from Microsoft Money 98 and 99
• "Could not create the account named [account name] in Quicken..."
• Versions of Microsoft Money that can be converted into Quicken 2000
• Using Quicken Lite data with Quicken
• Account balances are incorrect after converting Quicken Lite data
• "No accounts selected to report" when importing .txf file

Export/Import

• Moving information between Quicken data files
• Information missing from imported QIF file
• Incorrect transaction dates after importing a QIF from a financial institution
• Importing QIF files that were downloaded from a financial institution
• Quicken Interchange Format (QIF) identifiers for non-investment accounts
• Quicken Interchange Format (QIF) indentifier letters for investment accounts
• Imported QIF from Macintosh shows the year 2000 dates at the top of the register
• Converting data from Quicken for Windows to Quicken for Mac
• Error: "No valid records found to import"
• Message: "The disk in drive [drive letter] is not formatted. Do you want to format it now?"
• Error: "No matching transactions found"
• Converting data from non-Intuit financial software programs
• Moving transactions between Quicken accounts
• Message: "Duplicate category name"
• Exporting or importing budgets
• Importing Quicken Financial Planner data into Quicken
• Unable to export Retirement Planner data
• Setting up paychecks to be exported into TurboTax
• Importing files into Quicken Home Inventory
• Importing data from Excel into Quicken Home Inventory
• Importing address book records from another program
• Error: "Export Halted"
• Exporting contact information
• Items appear to be lost when using the Quicken Export and Import features
• Exporting and importing Quicken data
• Importing a TurboTax file into Quicken
• Converting asset accounts back to House or Vehicle accounts
• "Invalid QIF" when importing a QIF from Macintosh
• Transferring categories to a new file
• Versions of Microsoft Money that can be converted into Quicken 2000
• Sending invoices or calendar items to an ASCII file
• "No accounts selected to report" when importing .txf file
• Duplicate transactions in the register when importing a QIF file
• Converting data from Quicken for Macintosh to Quicken for Windows
• An example of Quicken Interchange Format (QIF)
• General structure of Quicken Interchange Format (QIF) files

QIF Files

• Example of a Quicken Interchange Format (QIF) file
• Defining Quicken Interchange Format (QIF) files
• Error: "Invalid QIF."
• Quicken Interchange Format (QIF) identifiers for non-investment accounts
• Message: "The information has been received and will be imported the next time you run Money. Do you want to start Money now?"
• Quicken Interchange Format (QIF) indentifier letters for investment accounts
• Imported QIF from Macintosh shows the year 2000 dates at the top of the register
• General structure of Quicken Interchange Format (QIF) files
• Converting data from Quicken for Windows to Quicken for Mac
• Error: "No valid records found to import"
• Error: "No Valid Records to Import."
• Error: "No matching transactions found"
• Converting data from non-Intuit financial software programs
• Message: "Duplicate category name"
• Unable to export Retirement Planner data
• Importing data from Excel into Quicken Home Inventory
• Error: "Export Halted"
• Moving information between Quicken data files
• Information missing from imported QIF file
• Converting asset accounts back to House or Vehicle accounts
• Transferring categories to a new file
• Incorrect transaction dates after importing a QIF from a financial institution
• Quicken 2000 Windows Products System Requirements
• Duplicate transactions in the register when importing a QIF file
• Converting data from Quicken for Macintosh to Quicken for Windows
• Converting from MS Money 98 to Quicken 99 or 2000