Most Common Problems

• Installing Quicken from the CD or from the downloaded version
• Unable to install on Windows NT, 2000, or XP as an administrator
• Nothing happens after clicking Yes to install Quicken when using Windows XP, NT, or 2000
• Using a data file in a prior version after upgrading
• Uninstalling and reinstalling Quicken
• Installing Quicken in Safe Mode
• Resolving errors while starting Quicken
• Removing or installing the Microsoft Internet Explorer browser
• Blank or empty Quicken CD-ROM
• Deleting temporary files
• System stops responding after installing Quicken
• Clicking the desktop icon fails to start Quicken
• Installing Quicken to a location besides the Quickenw folder
• Computer stops responding when installing Quicken
• Error: "Setup Requires a Different Version of Windows [Error 102]"
• Error: "Non system disk or disk error, replace and strike any key when ready"
• Uninstalling Quicken without damaging any data
• Copying Quicken to 3.5-inch disks
• Explanation of the Autorun feature in Microsoft Windows
• Forced uninstall of prior version of Quicken during installation of a newer version
• Removing Quicken files after uninstalling
• Quicken Home Inventory fails to start
• "Your Quicken Program files may have been damaged..."
• No sound in Quicken
• "Error 1531: User Cancelled Session" then "Error 2 Assertion Error"
• Internet browser that should be used with Quicken 2000 or 2001
• Internet browsers that can be used with Quicken 99, 2000 or 2001
• "Cannot find setup.exe" or "Cannot run setup.exe" when installing
• Uninstalling the prior version of Quicken during the installation of Quicken
• Installing the special version of Quicken 2000 received in the mail
• No QuickEntry shortcut on the desktop after installing Quicken 99 or 2000
• CD-ROM drive does not recognize the Quicken CD-ROM
• Previous version was not uninstalled when installing Quicken
• Running Quicken 6,98,99,2000 on Windows NT 4.0
• Installing multiple versions of Quicken on the same computer
• Installing Quicken without installing Internet Explorer
• Uninstalling earlier version of Quicken during install

Error Messages

• Error: "A required .dll file, channel.dll was not found."
• Error: "Cannot find setup.exe," "Cannot run setup.exe," "Cannot find Install.exe," or "The CD-ROM drive is not accessible."
• Error: "ISSET_SE caused a GPF in module SETUP.EXE"
• Error: "Qw caused a general protection fault..."
• Message: "The log file (C:\QUICKENW\DEISL1.ISU) is not valid or the data has been corrupted. Uninstall will not continue."
• Error: "Qw caused an invalid page fault . . ."
• Error: "16-bit windows subsystem system\CurrentcontrolSet\Control\Virtualdevicedrivers\. vdd Virtual device drivers format in registry is invalid."
• Error: "Qw caused an invalid page fault in kernel32.dll"
• Message: "Please insert disk [#]"
• 16-bit errors during installation
• Error: "Not enough disk space"
• Error: "Data Transfer Error, Component Error returned the following data transfer error: Setup will now abort. Error Number -106"
• Error: "Cannot find (or locate) Qw.exe. A required .dll file is missing or invalid."
• Error: "File contains invalid signature iFileSig 21963 or iFileSig 14915"
• Error: "Setup Requires a Different Version of Windows [Error 102]"
• Error: "Non system disk or disk error, replace and strike any key when ready"
• Error: "An error exists in this help file. Contact vendor for updated help file 1024."
• Error: "Your Quicken Program files may have been damaged. To use the business features, you will need to reinstall Quicken."
• Error: "Setup initialization error: Setup is unable to decompress [Error 112]"
• Error: "QW.exe is not a valid Win32 application"
• Error: "Setup Error 432: Setup has detected that uninstall shield is in use. Please close uninstall shield and restart."
• Error: "_ins5176 caused a general protection fault in module kernel32.dll @ 015f:bss729e9"
• Error: "Drive [drive letter] is not accessible." OR Autorun.exe, Install.exe, or Setup.exe can't be found
• "Cannot find the file Msvcrt.dll" upon rebooting after a Quicken installation
• The Quicken Installation CD appears to be blank or empty
• "Drive not accessible" or "Not ready reading drive" when installing Quicken
• "Call to undefined dynalink" opening Microsoft product after installing Quicken.
• Failed to start program when opening Quicken Home Inventory
• "Could Not Find the File x:\program" after uninstalling Quicken 2000
• "Qw caused an Invalid Page Fault in ONLN32.dll" when opening Quicken
• Download error reading update file when installing the latest program update
• Resolving errors while starting Quicken
• Removing shared files when uninstalling Quicken

System Information and Requirements

• Error: "Not enough drive space to install" or "Not enough disk space to write on target drive"
• Installing Quicken for Windows without installing Internet Explorer (IE)
• Quicken functionality with Microsoft Windows
• Error: "Not enough disk space"
• Error: "Setup Requires a Different Version of Windows [Error 102]"
• Quicken availability as a 32-bit program
• QuickInvoice cannot be used with Quicken on the Windows 98 or NT 4.0
• Running Quicken 6,98,99,2000 on Windows NT 4.0
• Effects of not installing Microsoft Internet Explorer with Quicken

Prior Versions

• Removing a prior version of Quicken after installing the current version
• Installing multiple versions of Quicken on the same computer
• Uninstalling earlier version of Quicken during install of a later version
• Customized settings in Portfolio View window not retained after upgrading
• Previous version was not uninstalled when installing Quicken
• Message: "Remove Shared File?"
• Error "...not enough disk space", installing Quicken to compressed disk.
• Uninstalling the prior version of Quicken during the installation of Quicken