Most Common Problems

• Web Connect data is not automatically entered in Quicken
• Financial institutions that offer online banking
• Disabling the online functions of a Quicken account
• Editing online account information in Quicken
• Unable to change the financial institution in the Account Attributes section
• Using Microsoft Internet Explorer for Online Banking
• Editing online account information in Quicken for a bank merger
• Online information missing after conversion
• Signing up for Quicken Bill Pay
• Prompted to set up online payee when attempting to use an online payee
• Downloading data from financial institutions into Quicken
• Enabling a Web Connect account
• Changing account information
• "Error recovery condition" in online banking
• Fees for downloading transactions or performing bill pay
• Message: "Your downloaded data does not appear to be up to date"
• Setting up the PIN Vault
• Warning: "An incorrect PIN has been entered several times in a row. For security reasons, your account is now locked. [OL-334] or [OL-334-A]"
• Creating a QELLOG.TXT file
• Deleting the branding and profile information for a financial institution
• Unable to enter entire online banking or bill payment Personal Identification Number (PIN)
• Using Quicken Bill Pay
• Making payments from more than one bank account using Quicken Bill Pay
• Cost of subscribing to Quicken Bill Pay
• Security for bill payment and personal information when using Quicken Bill Pay
• Nothing happens after clicking the Update/Send button in the Online Center
• Contacting Citibank about the Quicken Credit Card
• Online services, downloads, and updates are slow
• Refreshing financial institution information in Quicken
• Open Financial Exchange (OFX)
• Migrating to the Open Financial Exchange (OFX) protocol for online banking
• Citibank system upgrade notification
• Payees crediting accounts correctly
• Versions of Quicken that support Web Connect
• Tracking check card authorization charges
• Prompted to open another program when downloading Web Connect data
• Web Connect data that is downloaded through Netscape is not processed
• Financial institution logos missing from the Online Center or from account registers
• New online payee does not appear in online payee list
• Voided online payment displays original amount after migrating to the Open Financial Exchange (OFX)
• Troubleshooting bank merger issues
• Information goes into wrong account after transferring from QuickPayroll
• Message: "The information has been received and will be imported the next time you run Money. Do you want to start Money now?"
• User ID, password, and PIN
• Deleting sent items on the Payments tab in the Online Center
• Nothing happens when clicking Available, Not Enabled in the Overview page
• Canceling an online financial service and the associated monthly online service charge
• Versions of Quicken for Windows that support online banking and payments
• Getting instant in-product help
• Internet Service Provider not being recognized in Internet Connection Setup
• When logging on to Online Billing the User ID and Password displays Apply Now
• Online data from financial institutions
• Blank screen when the Browser status bar says "loading page"
• Determining if the Microsoft Internet Explorer is the high-security version
• Quicken received unexpected data
• Using America Online as an Internet Service Provider
• Updating current online account balances
• Deleted online payees still on drop-down lists in Quicken
• Loan paid with register entry instead of repeating online payment.
• Permanently disabling CheckFree
• Checkfree payment inquiry through Quicken
• Applying for online services through Quicken
• Length of time for a payment to reach a payee
• "Could not download Online Billing data" after logging into Online Billing
• Migrating to Open Financial Exchange (OFX)
• Security of online payments and data
• Applying for a Quicken Credit Card with online account access
• Payments are showing twice in the register
• Account number disappeared in the Account Overview screen
• Quicken 99, rather than Quicken 2000, opens when downloading Web Connect data
• PIN Vault blank after converting from a prior Quicken version to Quicken 2000
• Computer restarts when downloading transactions or using One Step Update
• Debt reduction planner has "online payment" as an option for non enabled account
• Keyboard shortcut to access One Step Update
• Error 1524
• Error 1544
• "Unable to establish a secure connection to site [internet address]"
• Accounts are no longer appear as enabled for online services after converting
• Not enough encryption
• Account (xxxx) cannot be accessed with the PIN provided
• Online financial services for your account(s) are not available
• Who can be paid using the online payment service
• Using online banking data to update registers
• Invalid page fault in module QFNWST16.DLL
• Explaining message "No data to download"
• "Error 2034: Remote Access Service Error", accessing Quicken online features.
• Inquiring about an electronic payment
• Conducting a payment inquiry
• Adding categories to transactions downloaded into Quicken
• Sending online mail to Checkfree

Error Messages

• Message: "Quicken was not able to process your request at this time. Quicken did not receive a valid response from the server. [OL-226]"
• Error: "Downloaded transactions are in a currency other than U.S. dollars..." OL-227-A
• Message: "You do not have authorization to access this account at this time... [OL-306]" or "The account [account name] is not authorized for this request at this time... [OL-306-A]"
• Error: "Invalid customer ID or PIN [OL-332]" or "The customer ID or PIN entered is not valid. Please try again. [OL-332-A]"
• Message: "Data has been downloaded for account [account name] that is not in your Quicken data file. Contact Quicken Technical Support. OL-362" or "Your..."
• Error: "Quicken was not able to complete your request. The next time you go online for this financial institution, Quicken will attempt to re-send . . .[OL-220] or ([OL-221], [OL-222], [OL-223], [OL-224], [OL-225], [OL-297])"
• Error: "Unable to connect, try again later. [OL-202]" or "Quicken could not establish an Internet connection. [OL-203]"
• Message: "Quicken could not establish an Internet connection [OL-261-A] (or [OL-261-B])"
• Message: "Quicken was unable to obtain or update important information about your Financial Institution..."
• Message: "Unrecognized customer ID number." followed by [OL-62] or [OL-62-A]
• Message: "Quicken was not able to complete your request. The next time you go online for this financial institution . . . [OL-248-A]" or "Quicken was unable to connect to your financial institution. Please try again . . . [OL-248]"
• Message: "The account [account name] was not recognized. Check the account setup information in the Account List . . . " followed by [OL-84], [OL-84-A], or [OL-84;0]
• Message: "Quicken did not receive all of the necessary information required in order to connect to your financial institution. Please try again at a later time. [OL-238]"
• Message: "Quicken was not able to bring all of your transaction information up to date . . . [OL-393]" or "Quicken was not able to complete your request . . . [OL-393-A] (or [OL-393-B])"
• Message: "An error has occurred. Please try again later . . . [OL-301]" or "DTCLIENT cannot be future. [OL-301]"
• Message: "Quicken was not able to complete your request. [OL-296-A]"
• Message: "Your last online session was not completed."
• Error: "Error 1517" or "Error 1518"
• Message: "Your transactions cannot be downloaded at this time because your statement is being created. Please try again at a later date. [OL-301]"
• Message: "Your financial institution has changed its name. [OL-236-A]"
• Error: "The account was not recognized. Check the account setup information in the Account List. OL-304 (or OL-304-A)"
• Warning: "Your financial institution does not allow the change you requested. For more information, contact your financial institution. [OL-346]"
• Error: "For security reasons, you must change your PIN. [OL-331-A]"
• Error: "An unexpected error has occurred."
• Error: "File not found or unreadable"
• Error: "No Valid Records to Import."
• Message: "To view secure pages you need to upgrade your browser to 128-bit encryption."
• Message: "This payee name has already been entered into Quicken. To continue, edit the description or enter a new one."
• Message: "[OL-2-B] Quicken is out of memory and cannot finish the current task. To release memory, close other applications. Try restarting Windows or reboot your computer."
• Message: "Quicken was not able to complete your request. Please try again later. [OL-249-A]" or "Quicken was unable to make a secure connection to the Intuit server. Please try again. [OL-249]"
• Message: "Quicken was unable to obtain or update important information about this financial institution . . . [OL-232]" or "Quicken was not able to complete your request at this time. [OL-232-A]"
• Error: "OL-59 or OL-59-A Invalid PIN. Please try again."
• Nothing happens after clicking the Update/Send button in the Online Center
• Error: "OL-333-A Online services for your account(s) are currently in use."
• Message: "Quicken is currently unable to verify the financial institution information for this download. Please try again later."
• Error: "Qw caused an Invalid Page Fault in module qwoesdk.dll"
• Message: "Your account(s) are not ready for use yet [OL-58-A] (or [OL-58])"
• Error: "Error 1524"
• Error: "Error 1544"
• Message: "Quicken could not connect to the Edmunds server. Please try again later." or "You can no longer download home & car values. Visit homeradar.com and edmunds.com for this information."
• Error: "[OL-303] The financial institution does not recognize the account . . ." or "Your financial institution did not recognize the account [account name]."
• Error: "[OL-9] Account (account name) cannot be accessed with the PIN..." or "[OL-10] Account (account name) cannot be accessed with the Social Security number..." or "[OL-11] The financial institution does not recognize the account (account name)..."
• Message: "Quicken was unable to obtain or update important information about this financial institution... [OL-231]" or "Quicken was not able to complete your request at this time. Please try again later. [OL-231-B]"
• Error: "OL-235-A"
• Error: "Qw.exe caused an Invalid Page Fault in MSVCRT.DLL."
• Error: "Unable to create file Xmit.tmp. Transmission is in an unrecognizable format."
• Message: "Your financial institution does not offer that online service."
• Message: "The account (account name) was not recognized. Check the account setup information in the Account List..."
• Message: "The combination of payee and account number you have entered already exists."
• Message: "Your financial institution is telling Quicken that data you might have received had you connected more frequently is not available . . . [OL-392]" or "Your financial institution advises you that data you might have received had you connected more frequently is no longer available . . . [OL-392-A]"
• Error: "OL-301: An error has occurred."
• Error: "Your financial institution could not change your PIN."
• Web page (or server) is down for maintenance
• Message: "The Help topic does not exist. Contact your application vendor for an updated Help file . (129)"
• "Internet Explorer cannot open Internet site..." when using online features.
• OL-204, OL-205, OL-206, or OL-207
• "Your Quicken Program files may have been damaged..."
• OL-204 Quicken could not connect to the new server
• Account cannot be accessed with the SSN provided
• Error OL-21 when trying to use online banking through Quicken
• The account (....) was not recognized when attempting to download from Fidelity
• Invalid page fault in module QFNWST16.DLL
• Account (xxxx) cannot be accessed with the PIN provided
• "Unable to establish a secure connection to site [internet address]"
• "Error 2034: Remote Access Service Error", accessing Quicken online features.
• "Not enough Memory to transmit. Please contact Intuit Technical Support"
• Error 1615 or "Unable to validate site certificate"
• Missing transmit button when sending an online payment
• Message: "No data to download"
• Invalid Page Fault in module XPORT.DLL
• "Invalid Page Fault in module onlncall.dll" during online activities
• Error 7512 when using online banking
• OL-302-A Your financial institution did not recognize the account
• HTTP Error 400 when sending an e-mail message to a financial institution
• OL-249 Quicken was unable to connect to your financial institution
• OL-296-A Quicken was not available to complete your request
• Quicken received unexpected data
• OL-294-A Quicken was not available to complete your request
• OL-236-A Your financial institution has changed its name
• OL-333-A Online services for your account(s) are currently in use.
• Online financial services for your account(s) are not available
• Account cannot be accessed with the PIN provided
• "Would you like to make Quicken your default Web Connect application" message
• OL-301-A Reg D Limit when sending transfer instructions to Mission Federal
• OL-227-A Downloaded transactions are in a currency other than US Dollars.
• OL-60 or OL-60-A An incorrect PIN has been entered several times

Online Payments

• Versions of Quicken that support online banking and payments
• Sending payments using the online payment service
• Canceling pending online payments
• Deleting repeating online payments
• Information is missing from the Online Payee List
• Editing a repeating online payment
• Error: "Can't restore to a floppy. Use copy or backup."
• Making international bill payments using the Quicken Bill Pay service
• Changing or deleting a Quicken Bill Pay repeating payment
• Determining how a Quicken Bill Pay Payee receives the money
• Writing paper checks when using the Quicken Bill Pay service
• Determining which bills to pay using Quicken Bill Pay
• Determining whether Quicken Bill Pay payments are made electronically
• Ability to use Quicken Bill Pay without the Quicken software
• Billing for Quicken Bill Pay
• Online Payee List contains multiple occurrences of the same payee
• Security of online payments and data
• Length of time for a payment to reach a payee
• Confirming that a Quicken Bill Pay payment has been sent
• Online banking transactions using Quicken
• Receiving e-bills through Quicken Bill Pay
• Making electronic transfers between Quicken Bill Pay payment accounts
• Changing personal information in Quicken Bill Pay
• When money for a Quicken Bill Pay payment is withdrawn from bank account
• Scheduling payments in advance when using Quicken Bill Pay
• Determining who can be paid using Quicken Bill Pay payment service
• Deleting an online payee
• Setting up online payees
• Account cannot be accessed with PIN
• Using CheckFree Classic
• Online bill payments made through CheckFree
• Sending e-mail, online transfers, and making payments in a Web Connect account
• Voided online payment displays original amount after migrating to the Open Financial Exchange (OFX)
• Message: "Quicken was not able to bring all of your transaction information up to date . . . [OL-393]" or "Quicken was not able to complete your request . . . [OL-393-A] (or [OL-393-B])"
• Online Payees List is not available
• Quicken Bill Pay (formerly Intuit Online Payment) contact info
• Assigning check numbers to online payments
• Complete payment history appears in the Payment section of the Online Center
• Conducting a payment inquiry
• Sending online mail to Checkfree
• Inquiring about an electronic payment
• Determine if the Microsoft Internet Explorer is the high-security version
• Payments are showing twice in the register
• "You cannot delete a repeating online payment..." when deleting
• Loan paid with register entry instead of repeating online payment.
• Resolving "Account is not enabled for online payments"
• Applying for the Quicken Bill Pay service
• Accessing Checkfree features in Quicken 2000
• Payees crediting accounts correctly
• Invalid page fault in module QFNWST16.DLL
• Error 1544
• Account (xxxx) cannot be accessed with the PIN provided
• Quicken received unexpected data
• Online financial services for your account(s) are not available
• Check number missing from downloaded transaction
• Account cannot be accessed with the SSN provided
• "Error 2034: Remote Access Service Error", accessing Quicken online features.
• Permanently disabling CheckFree
• Checkfree payment inquiry through Quicken

Registers/Transactions

• Sorting the account register
• Transactions download into the wrong account
• Importing QIF files that were downloaded from a financial institution
• Payments are showing twice in the register
• Message: "Your downloaded data does not appear to be up to date"
• Transaction does not record in the register
• Negative cash balance in the investment register
• Memorized transactions disappear
• Setting up repeating scheduled transactions
• Compare to Register window does not open after downloading transactions
• Account Balance graph shows a negative amount for the current date
• Financial institution logos missing from the Online Center or from account registers
• The Date field is unavailable when creating an online transfer
• Adding or changing color in the register
• Decimal point is not entered in a new transaction
• Cannot transfer short position between investment accounts
• Only recent investment transactions are downloaded
• QuickFill selects the first entry for payees that appear multiple times in Payee drop-down list
• Web Connect download deposits have incorrect split information assigned
• "Account does not exist" when entering a transaction
• Downloaded transactions match older transactions in Compare to Register
• Stock split shows incorrectly as a 1:1 stock split
• Online transactions are not in date order
• Transaction(s) showing the date 0/0/00 after downloading Investment transactions
• No transactions, holdings, or balances in my online investment download
• Securities listed as unknown after downloading from E-Trade
• Adding categories to transactions downloaded into Quicken
• Finding transactions on the Financial Calendar Transaction list
• "Downloaded data does not seem to be up to date" when reconciling
• Downloaded transaction is marked as New instead of Match in Compare to Register
• Check number missing from downloaded transaction
• Billminder shows transactions too far in advance