Most Common Problems

• Web Connect data is not automatically entered in Quicken
• Updating Quicken features using One Step Update
• Message: "The server is currently unavailable."
• Configuring Quicken to connect to the Internet
• Unable to connect to the Internet in Quicken after updating to a newer version
• Accounts are disabled for online access
• Turning the background downloading manager on or off in Quicken
• Fees for downloading transactions or performing bill pay
• Setting up the PIN Vault
• Creating a QELLOG.TXT file
• Message: "The server is unable to complete your request"
• Deleting the branding and profile information for a financial institution
• Account cannot be accessed with PIN
• Applying for online services through Quicken
• Online services, downloads, and updates are slow
• Open Financial Exchange (OFX)
• Error: "Error 2507: Browser could not fulfill the request."
• Troubleshooting issues with bank mergers
• Background downloading and how it works in Quicken
• Subscribing to Quicken Online Backup
• Blank screen appears when receiving an unlocking code
• Printing an online payee address list
• Canceling an online financial service and the associated monthly online service charge
• Versions of Quicken for Windows that support online banking and payments
• Getting instant in-product help
• Blank screen when the Browser status bar says "loading page"
• Quicken received unexpected data
• Account (xxxx) cannot be accessed with the PIN provided
• Changing your Personal Identification Number (PIN)
• Using Netscape Navigator as Internet browser in Quicken
• Disabling the reminder to update quotes, news, and check for software updates
• "Quicken could not connect to the Edmunds server. Please try again later."
• ISP connection redials after disconnecting
• Error message: "Internet Explorer is unable to load page..."
• Connecting to the Internet through Quicken using a cable modem
• Determine if the Microsoft Internet Explorer is the high-security version
• Applying for a Quicken Credit Card with online account access
• "Error 1531: User Cancelled Session" then "Error 2 Assertion Error"
• Computer restarts when downloading transactions or using One Step Update
• Keyboard shortcut to access One Step Update
• Clicking on Stop Download more than once before it stops
• "Could Not Find the File x:\program" after uninstalling Quicken 2000
• "Internet Explorer cannot open Internet site...", when using online features.
• Red Q or blue globe icon that appears on the Windows taskbar after installation
• Not enough encryption
• Online financial services for your account(s) are not available
• Accounts are no longer appear as enabled for online services after converting
• Invalid page fault in module QFNWST16.DLL
• Error 1524
• Error 1544
• Using CompuServe 2000 as my Internet Service Provider (ISP)
• America Online not being detected in Quicken Internet Connection Setup

Error Messages

• Message: "To view secure pages you need to upgrade your browser to 128-bit encryption."
• Messages occur when starting Quicken, connecting to the Internet, or restarting the computer
• Error: "File not found or unreadable"
• Error: "The system is dangerously low in resources! Would you like to close the following application?" followed by "Not enough memory to continue."
• Error: OL-200B "Quicken could not prepare to go online. Please try again later."
• Error: "Qw caused an Invalid Page Fault in module qwoesdk.dll"
• Error: "Error 1524"
• Error: "Error 1544"
• Error: "Unable to verify the presence of a network connection..."
• Error: "Error 1524"
• Error: "Qw.exe caused an Invalid Page Fault in MSVCRT.DLL."
• Message: "Online setup information is missing . . ."
• Error: "Internet Explorer was unable to link to the Web page you requested. The page might be temporarily unavailable."
• Error: OL-292-B or "Account number information missing for some online payees"
• Message: "The Help topic does not exist. Contact your application vendor for an updated Help file . (129)"
• "Internet Explorer cannot open Internet site..." when using online features.
• "Your Quicken Program files may have been damaged..."
• Error 2066: 16-bit AOL should be launched in blocking mode
• Account cannot be accessed with the SSN provided
• Invalid page fault in module QFNWST16.DLL
• "Error 1506 server redirection error please try again"
• "Not enough Memory to transmit. Please contact Intuit Technical Support"
• Unable to connect because the server is unavailable
• Error 1615 or "Unable to validate site certificate"
• "Invalid Page Fault in module onlncall.dll" during online activities
• HTTP Error 400 when sending an e-mail message to a financial institution
• "Error 2507: The browser could not fulfill the request..." message appears
• Not enough encryption
• Account (xxxx) cannot be accessed with the PIN provided
• Quicken received unexpected data
• Online financial services for your account(s) are not available
• Invalid page fault in module ICT32.dll. when attempting to download stock quotes
• "Would you like to make Quicken your default Web Connect application" message
• Account cannot be accessed with the PIN provided

Financial Institutions

• Financial institutions that offer online banking
• Error: "File not found or unreadable"
• Unable to change the financial institution in the Account Attributes section
• Downloading data from financial institutions into Quicken
• Setting up the PIN Vault
• Online banking transactions using Quicken
• Deleting the branding and profile information for a financial institution
• Contacting Citibank about the Quicken Credit Card
• Refreshing financial institution information in Quicken
• Migrating to the Open Financial Exchange (OFX) protocol for online banking
• Message: "Your financial institution does not offer that online service."
• Determining the method of downloading data from financial institutions
• Troubleshooting bank merger issues
• Changing sounds that Quicken uses for different events
• OL-248-A or OL-248 "Quicken was not able to complete your request"
• Online data from financial institutions
• Assigning check numbers to online payments
• Editing online account information in Quicken for a bank merger
• Migrating to Open Financial Exchange (OFX)
• Invalid page fault in module QFNWST16.DLL
• Blank screen when the Browser status bar says "loading page"
• Account (xxxx) cannot be accessed with the PIN provided
• Quicken received unexpected data
• Online financial services for your account(s) are not available

Internet Service Providers and Browsers

• Internet Service Providers and Quicken
• Using Microsoft® Internet Explorer for Online Banking
• Removing or installing the Microsoft Internet Explorer browser
• Using America Online with Quicken
• High-security version of Microsoft Internet Explorer
• Using America Online (AOL®) as the default Internet connection for Quicken
• Using Web Connect with a 16-bit browser
• Internet Service Provider not being recognized in Internet Connection Setup
• Connecting to the Internet through Quicken using a cable modem
• Using America Online as an Internet Service Provider
• Netcom as my Internet Service Provider (ISP) with Quicken
• "Error 2507: The browser could not fulfill the request..." message appears
• Can not initiate the dial up connection
• "Internet Explorer was unable to link to the Web page you requested..."
• Internet browser that should be used with Quicken 2000 or 2001
• Clicking on Stop Download more than once before it stops
• "Internet Explorer cannot open Internet site...", when using online features.
• Internet browsers that can be used with Quicken 99, 2000 or 2001
• Error 1524
• Error 1544
• Blank screen when the Browser status bar says "loading page"
• Not enough encryption
• Invalid page fault in module QFNWST16.DLL
• Using CompuServe 2000 as my Internet Service Provider (ISP)