Most Common Problems

• Message: "Quicken was not able to process your request at this time. Quicken did not receive a valid response from the server. [OL-226]"
• Determining which Quicken release (update) is installed
• Message: "Quicken is currently unable to verify the financial institution information for this download. Please try again later."
• Received an e-mail with "Intuit Technical Support" in the subject line
• Handling previously downloaded updates after reinstalling Quicken
• Using America Online as an Internet Service Provider
• Downloading a Quicken update patch
• Updating to the most recent release available for Quicken
• Invalid page fault in module QFNWST16.DLL

Error Messages

• Error: "You have an earlier version of Quicken 6 that does not handle attached images properly. To use this feature you need to update the Quicken application file to obtain an upgrade."
• Error: "Qwpatch caused an invalid page fault in module patchw32.dll"
• Web page (or server) is down for maintenance
• "A patching engine error has occurred" when updating
• "This feature is not supported in this version of Quicken."
• Download error reading update file when installing the latest program update
• Invalid page fault in module QFNWST16.DLL

One-Step Update

• Updating Quicken features using One Step Update
• Account cannot be accessed with PIN
• Quicken received unexpected data
• Netcom as my Internet Service Provider (ISP) with Quicken
• Determining if the Microsoft Internet Explorer is the high-security version
• Updating to the most recent release available for Quicken
• Download prices from a Canadian exchange
• Marking securities so the prices are not updated
• Downloading security names from Ameritrade/Accutrade
• Invalid page fault in module QFNWST16.DLL
• Not enough encryption
• Account (xxxx) cannot be accessed with the PIN provided
• Online financial services for your account(s) are not available
• Entering a credit card charge using Web Entry