Most Common Problems

• Financial institutions that offer online banking
• Troubleshooting bank merger issues
• Message: "The information has been received and will be imported the next time you run Money. Do you want to start Money now?"
• Getting instant in-product help
• When logging on to Online Billing the User ID and Password displays Apply Now
• Online data from financial institutions
• Unable to download using CompuServe Information Manager (CIM) 2.01
• Unable to connect to retrieve Online Financial Institutions
• Unable to access the Online Financial Center
• Blank screen when the Browser status bar says "loading page"
• Determining if the Microsoft Internet Explorer is the high-security version
• Unable to use online bill payment with Quicken 5 for Windows
• Quicken received unexpected data
• Using America Online as an Internet Service Provider
• Updating current online account balances
• Deleted online payees still on drop-down lists in Quicken
• Loan paid with register entry instead of repeating online payment.
• Availability of bill reciept in Canada using Quicken.
• Enabling an account for online services in Quicken 98 or Quicken 99
• Using online banking in Canada with Quicken 98 or 99.
• Availability of online bill payment in Canada with Quicken.
• Permanently disabling CheckFree
• Checkfree payment inquiry through Quicken
• Length of time for a payment to reach a payee
• "Could not download Online Billing data" after logging into Online Billing
• Security of online payments and data
• Error 2209
• Error 1524
• Error 1544
• "Unable to establish a secure connection to site [internet address]"
• Not enough encryption
• Account (xxxx) cannot be accessed with the PIN provided
• Online financial services for your account(s) are not available
• Who can be paid using the online payment service
• Using online banking data to update registers
• Invalid page fault in module QFNWST16.DLL
• Error 2049
• Explaining message "No data to download"
• "Error 2034: Remote Access Service Error", accessing Quicken online features.
• Internet Explorer cannot connect to the URL…” during online banking
• Configuring settings on a modem to connect with CheckFree Classic
• Inquiring about an electronic payment
• Conducting a payment inquiry
• Adding categories to transactions downloaded into Quicken
• Sending online mail to Checkfree

Error Messages

• Error: "Error 1524"
• Error: "Error 1544"
• Error: "Error 2049"
• Error: "Error 2209"
• Error: "[OL-9] Account (account name) cannot be accessed with the PIN..." or "[OL-10] Account (account name) cannot be accessed with the Social Security number..." or "[OL-11] The financial institution does not recognize the account (account name)..."
• Message: "Your financial institution does not offer that online service."
• Web page (or server) is down for maintenance
• Message: "The Help topic does not exist. Contact your application vendor for an updated Help file . (129)"
• Message: "Internet Explorer cannot connect to the URL https://ofx-prod-filist.intuit.com/qw0700/filist.asp"
• "Internet Explorer cannot open Internet site..." when using online features.
• OL-204, OL-205, OL-206, or OL-207
• "Your Quicken Program files may have been damaged..."
• OL-204 Quicken could not connect to the new server
• Account cannot be accessed with the SSN provided
• QW.EXE caused a GPF in module QWUTIL7.dll when exiting Quicken
• Error OL-21 when trying to use online banking through Quicken
• The account (....) was not recognized when attempting to download from Fidelity
• Error: "Your Windows password cache was damaged"
• Invalid page fault in module QFNWST16.DLL
• Error 2202
• Account (xxxx) cannot be accessed with the PIN provided
• "Unable to establish a secure connection to site [internet address]"
• Session error 2030: Unknown error
• "Error 2034: Remote Access Service Error", accessing Quicken online features.
• "Not enough Memory to transmit. Please contact Intuit Technical Support"
• Error 1615 or "Unable to validate site certificate"
• Missing transmit button when sending an online payment
• Message: "No data to download"
• Error "Save to disk" using the online billing
• Payment Inquiry Date cut off when sending an online payment.
• Quicken received unexpected data
• Online financial services for your account(s) are not available
• Account cannot be accessed with the PIN provided

Online Payments

• Using CheckFree Classic
• Unable to view bills using the Online Billing Service
• Quicken Bill Pay (formerly Intuit Online Payment) contact info
• Nothing happens when choosing the CheckFree option
• Unable to drag and drop fixed payments
• Cannot delete a fixed payment
• Questions about the content of my online billing information
• Online billing application is not completed after 10 business days
• Complete payment history appears in the Payment section of the Online Center
• Conducting a payment inquiry
• Access my bills online using the online billing
• Forget or lose my personal Online Billing password
• Processing time for Online Billing application
• Internet browsers that can be used with Quicken
• Configuring settings on a modem to connect with CheckFree Classic
• Sending online mail to Checkfree
• Inquiring about an electronic payment
• Payment Inquiry Date is truncated when sending an online payment
• Error "Save to disk" using the online billing
• Online billing in the Quicken program
• Session error 2030: unknown error
• Intuit products that offer online billing functionality
• Fees charged for the Quicken online billing service
• Send an e-mail message to technical support about online billing
• Using my browser to view Online Bills in Quicken
• Determine if the Microsoft Internet Explorer is the high-security version
• Unable to use online bill payment with Quicken 5 for Windows
• Loan paid with register entry instead of repeating online payment.
• Payees crediting accounts correctly
• Invalid page fault in module QFNWST16.DLL
• Error 1544
• Unable to access the Online Financial Center
• Account (xxxx) cannot be accessed with the PIN provided
• Quicken received unexpected data
• Online financial services for your account(s) are not available
• Check number missing from downloaded transaction
• Microsoft Internet Explorer 4.0
• Account cannot be accessed with the SSN provided
• "Error 2034: Remote Access Service Error", accessing Quicken online features.
• Permanently disabling CheckFree
• Checkfree payment inquiry through Quicken

Registers/Transactions

• Cannot transfer short position between investment accounts
• Only recent investment transactions are downloaded
• Downloaded transactions match older transactions in Compare to Register
• Downloaded transactions match older transactions in Compare to Register
• Stock split shows incorrectly as a 1:1 stock split
• Online transactions are not in date order
• Transaction(s) showing the date 0/0/00 after downloading Investment transactions
• No transactions, holdings, or balances in my online investment download
• Securities listed as unknown after downloading from E-Trade
• Adding categories to transactions downloaded into Quicken
• Finding transactions on the Financial Calendar Transaction list
• Check number missing from downloaded transaction
• Billminder shows transactions too far in advance