The stock(s) may not be configured for historical price updates. 

To resolve this issue:

Quicken 2000 or 2001:

1. Point to the Investing menu, and then click Portfolio View.
2. Click Update on the toolbar, and then click Get Historical Prices.
3. Select the securities for which you want historical prices.
4. Click Update Now to begin the download.

Quicken 99:

1. From the Features menu, point to Investing, and then click Portfolio View. 
2. Click Update Prices on the toolbar, and then click Get Historical Prices.
3. Select the stocks for which you want historical prices.
4. Click Update Now to begin the download.