Most Common Problems

• Removing or installing the Microsoft Internet Explorer browser
• Installing Quicken from a CD-ROM
• Computer stops responding when installing Quicken
• Blank or empty Quicken CD-ROM
• Uninstalling Quicken without damaging any data
• Installing Quicken in Safe Mode
• Explanation of the Autorun feature in Microsoft Windows
• Using a data file in a prior version after updating
• System stops responding after installing Quicken
• Uninstalling and reinstalling Quicken
• Resolving errors while starting Quicken
• "Your Quicken Program files may have been damaged..."
• Special instructions for uninstalling and reinstalling Quicken 99
• No sound in Quicken
• No sound and/or audio when running Quicken's multimedia features.
• "Error 1531: User Cancelled Session" then "Error 2 Assertion Error"
• Cannot access memorized transaction list
• Installation from floppy disk is slow or stops responding
• Quicken changed the Home Page in Microsoft Internet Explorer
• Internet browsers that can be used with Quicken 99, 2000 or 2001
• Converting files from previous versions of Quicken for Windows to Quicken 99
• Installing Quicken 99 from floppy disks
• Quicken freezes upon opening the program on Microsoft Windows NT system
• Installing the Quicken 99 Trial version from the TurboTax 98 CD
• Uninstalling the prior version of Quicken during the installation of Quicken
• No QuickEntry shortcut on the desktop after installing Quicken 99 or 2000
• Previous version was not uninstalled when installing Quicken
• Running Quicken 6,98,99,2000 on Windows NT 4.0
• Installing multiple versions of Quicken on the same computer
• Installing Quicken without installing Internet Explorer

Error Messages

• Message: "The log file (C:\QUICKENW\DEISL1.ISU) is not valid or the data has been corrupted. Uninstall will not continue."
• Error: "ISSET_SE caused a GPF in module SETUP.EXE"
• "Cannot find the file Msvcrt.dll" upon rebooting after a Quicken installation
• Setup requires _setup.dll and _isres.dll located in _setup.lib
• The Quicken Installation CD appears to be blank or empty
• "Drive not accessible" or "Not ready reading drive" when installing Quicken
• "Call to undefined dynalink" opening Microsoft product after installing Quicken.
• Failed to start program when opening Quicken Home Inventory
• No Progress Bar after installing Quicken 98 or 99.
• Download error reading update file when installing the latest program update
• Resolving errors while starting Quicken
• Error in MSVCRT.dll when attempting to copy or archive a data file
• Removing shared files when uninstalling Quicken

System Information and Requirements

• Quicken functionality with Microsoft Windows
• Installing Quicken for Windows without installing Internet Explorer (IE)
• Error: "Not enough drive space to install" or "Not enough disk space to write on target drive"
• No sound and/or audio when running Quicken's multimedia features.
• Quicken availability as a 32-bit program
• QuickInvoice cannot be used with Quicken on the Windows 98 or NT 4.0
• System requirements for Quicken 99 Windows
• Running Quicken 6,98,99,2000 on Windows NT 4.0
• Effects of not installing Microsoft Internet Explorer with Quicken

Prior Versions

• Installing multiple versions of Quicken on the same computer
• Previous version was not uninstalled when installing Quicken
• Message: "Remove Shared File?"
• Error "...not enough disk space", installing Quicken to compressed disk.
• Moving/converting files from one computer to another
• Converting files from previous versions of Quicken for Windows to Quicken 99
• Get back in ExpensAble after launching Quicken.
• Uninstalling the prior version of Quicken during the installation of Quicken