Most Common Problems

• Financial institutions that offer online banking
• Versions of Quicken that support Web Connect
• Troubleshooting bank merger issues
• Message: "The information has been received and will be imported the next time you run Money. Do you want to start Money now?"
• Getting instant in-product help
• When logging on to Online Billing the User ID and Password displays Apply Now
• Online data from financial institutions
• Blank screen when the Browser status bar says "loading page"
• Determining if the Microsoft Internet Explorer is the high-security version
• Quicken received unexpected data
• Using America Online as an Internet Service Provider
• Updating current online account balances
• Deleted online payees still on drop-down lists in Quicken
• Loan paid with register entry instead of repeating online payment.
• Availability of bill reciept in Canada using Quicken.
• Enabling an account for online services in Quicken 98 or Quicken 99
• Using online banking in Canada with Quicken 98 or 99.
• Availability of online bill payment in Canada with Quicken.
• Permanently disabling CheckFree
• Checkfree payment inquiry through Quicken
• Length of time for a payment to reach a payee
• "Could not download Online Billing data" after logging into Online Billing
• Migrating to Open Financial Exchange (OFX)
• Security of online payments and data
• Applying for a Quicken Credit Card with online account access
• Quicken 99, rather than Quicken 2000, opens when downloading Web Connect data
• Error 2209
• Error 1524
• Error 1544
• "Unable to establish a secure connection to site [internet address]"
• Not enough encryption
• Account (xxxx) cannot be accessed with the PIN provided
• Online financial services for your account(s) are not available
• Who can be paid using the online payment service
• Setting up Web Connect for Intuit Online Payment
• Quicken 98 splash screen appearing when starting the Quicken 99 program
• Repeating Online tab disappeared from the Scheduled Transaction list
• Using online banking data to update registers
• Invalid page fault in module QFNWST16.DLL
• Error 2049
• Explaining message "No data to download"
• "Error 2034: Remote Access Service Error", accessing Quicken online features.
• Configuring settings on a modem to connect with CheckFree Classic
• Inquiring about an electronic payment
• Conducting a payment inquiry
• Adding categories to transactions downloaded into Quicken
• Sending online mail to Checkfree

Error Messages

• Error: "Error 1524"
• Error: "Error 1544"
• Error: "Error 2049"
• Error: "Error 2209"
• Error: "[OL-9] Account (account name) cannot be accessed with the PIN..." or "[OL-10] Account (account name) cannot be accessed with the Social Security number..." or "[OL-11] The financial institution does not recognize the account (account name)..."
• Message: "Quicken was unable to obtain or update important information about this financial institution... [OL-231]" or "Quicken was not able to complete your request at this time. Please try again later. [OL-231-B]"
• Message: "Your financial institution does not offer that online service."
• Message: "Your financial institution is telling Quicken that data you might have received had you connected more frequently is not available . . . [OL-392]" or "Your financial institution advises you that data you might have received had you connected more frequently is no longer available . . . [OL-392-A]"
• Error: "OL-301: An error has occurred."
• Error: "Your financial institution could not change your PIN."
• Web page (or server) is down for maintenance
• Message: "The Help topic does not exist. Contact your application vendor for an updated Help file . (129)"
• "Internet Explorer cannot open Internet site..." when using online features.
• OL-204, OL-205, OL-206, or OL-207
• "Your Quicken Program files may have been damaged..."
• OL-204 Quicken could not connect to the new server
• Account cannot be accessed with the SSN provided
• Error OL-21 when trying to use online banking through Quicken
• The account (....) was not recognized when attempting to download from Fidelity
• Invalid page fault in module QFNWST16.DLL
• Error 2202
• Account (xxxx) cannot be accessed with the PIN provided
• "Unable to establish a secure connection to site [internet address]"
• "Error 2034: Remote Access Service Error", accessing Quicken online features.
• "Not enough Memory to transmit. Please contact Intuit Technical Support"
• Error 1615 or "Unable to validate site certificate"
• Missing transmit button when sending an online payment
• Message: "No data to download"
• Error "Save to disk" using the online billing
• Error 7512 when using online banking
• OL-302-A Your financial institution did not recognize the account
• OL-249 Quicken was unable to connect to your financial institution
• OL-296-A Quicken was not available to complete your request
• Quicken received unexpected data
• OL-294-A Quicken was not available to complete your request
• OL-236-A Your financial institution has changed its name
• OL-333-A Online services for your account(s) are currently in use.
• Online financial services for your account(s) are not available
• Account cannot be accessed with the PIN provided
• OL-301-A Reg D Limit when sending transfer instructions to Mission Federal
• OL-227-A Downloaded transactions are in a currency other than US Dollars.
• OL-60 or OL-60-A An incorrect PIN has been entered several times

Online Payments

• Using CheckFree Classic
• Unable to view bills using the Online Billing Service
• Online Payees List is not available
• Quicken Bill Pay (formerly Intuit Online Payment) contact info
• Nothing happens when choosing the CheckFree option
• Unable to drag and drop fixed payments
• Cannot delete a fixed payment
• Questions about the content of my online billing information
• Online billing application is not completed after 10 business days
• Complete payment history appears in the Payment section of the Online Center
• Conducting a payment inquiry
• Access my bills online using the online billing
• Forget or lose my personal Online Billing password
• Processing time for Online Billing application
• Configuring settings on a modem to connect with CheckFree Classic
• Sending online mail to Checkfree
• Inquiring about an electronic payment
• Error "Save to disk" using the online billing
• Online billing in the Quicken program
• Intuit products that offer online billing functionality
• Fees charged for the Quicken online billing service
• Send an e-mail message to technical support about online billing
• Using my browser to view Online Bills in Quicken
• Determine if the Microsoft Internet Explorer is the high-security version
• Loan paid with register entry instead of repeating online payment.
• Resolving "Account is not enabled for online payments"
• Error "One Step Update cannot send online payments"
• Repeating Online tab disappeared from the Scheduled Transaction list
• Payees crediting accounts correctly
• Invalid page fault in module QFNWST16.DLL
• Error 1544
• Account (xxxx) cannot be accessed with the PIN provided
• Quicken received unexpected data
• Online financial services for your account(s) are not available
• Setting up Web Connect for Intuit Online Payment
• Check number missing from downloaded transaction
• Online payment displays a row of asterisks in the amount field in the register
• "Address for payee not valid" when sending an online payment
• Account cannot be accessed with the SSN provided
• "Error 2034: Remote Access Service Error", accessing Quicken online features.
• Permanently disabling CheckFree
• Checkfree payment inquiry through Quicken

Registers/Transactions

• Cannot transfer short position between investment accounts
• Only recent investment transactions are downloaded
• Downloaded transactions match older transactions in Compare to Register
• Stock split shows incorrectly as a 1:1 stock split
• Online transactions are not in date order
• Transaction(s) showing the date 0/0/00 after downloading Investment transactions
• No transactions, holdings, or balances in my online investment download
• Securities listed as unknown after downloading from E-Trade
• Adding categories to transactions downloaded into Quicken
• Finding transactions on the Financial Calendar Transaction list
• "Downloaded data does not seem to be up to date" when reconciling
• Check number missing from downloaded transaction
• Online payment displays a row of asterisks in the amount field in the register
• Billminder shows transactions too far in advance