Whom to contact about a problem with an online financial service

For assistance with these issues:

• Online access to your Financial Institution
  
  
• Downloading account information
  
  
• Lost or invalid PIN (Personal Identification Number)

please contact your Financial Institution. In general, if you need help with:

• Error messages
  
  
• Using your Quicken program

then please visit our Quicken Technical Support site, unless your program instructs you to do otherwise (for example, some error messages originate from the Financial Institution's servers).

If you are still unclear about whom to contact, please contact your Financial Institution first. Your Financial Institution will refer you to Quicken Technical Support if they are unable to assist with your issue.