Exchanging or returning a product

All Quicken products have an unconditional 60-day money back satisfaction guarantee. This policy does not apply to any Intuit resource guides, education/lab packs, and bulk software orders. You may return these product(s) to Intuit for any reason within this time frame and receive a full refund of their purchase price. Once the product falls outside of the defined 60-day satisfaction guarantee period, Intuit cannot guarantee that the product refund will be honored. The 60-day satisfaction guarantee is defined as follows for the aforementioned Intuit products:

Direct Orders:
If the product is purchased directly from Intuit via the web, mail, or over the phone (click here for Electronically Delivered Products), you have 60 days from the product's physical ship date to be eligible for a refund under the satisfaction guarantee. You must include a copy of the packing slip in order to be eligible for a refund.

Retail Purchases:
If the product was purchased from a retail outlet and the retailer will not accept the product return, you may return the product to Intuit within 60 days from the purchase date to be eligible for a refund under the satisfaction guarantee. You must furnish a copy of the retail purchase receipt in order to be eligible for a refund.

*For direct order and retail purchases, the product must be returned to Intuit's Distribution Center and postmarked 60 days from the specific ship date in order to eligible for a refund. All physical components of the product must be included with the return. This includes the manual, CD-ROM, disk(s), and a copy of the packing slip if the product was ordered directly from Intuit or a copy of the receipt if purchased at retail. Intuit recommends that the return be shipped via a traceable method. If returning the products by U.S. Mail, please use either registered mail, certified, or return receipt mail. Intuit is not responsible for lost mail that is not received or products damaged during return shipment. Shipping fees for the initial order and the product return will not be reimbursed.

Send all physical product returns to:

FOR USPS:
Intuit Inc
Returns Department
PO Box 19004
Greenville, SC 29602-9004

FOR UPS (Non USPS):
Intuit Inc.
Return's Department
110 Hidden Lake Circle
Duncan, SC 29334

Electronically Delivered Products:
You have 60 days from the purchase date to obtain a refund for product downloads, product unlocks, and all other electronically delivered Intuit media. Since there is no physical product shipped, you are not required to send anything back to the Returns Department. Refunds for electronically delivered Quicken products can be requested by contacting the Quicken customer service department via telephone at (800) 811-8766 from 5:00 A.M. to 5:00 P.M. Pacific Time (Monday - Friday).

Policy for Education Packs, Resource Guides, and Bulk Software Orders:
Education/Lab Packs:
There is no 60-day money back guarantee for Lab Pack purchases. You may return education/lab packs only if they have not been opened. They must be mailed to the Returns Department for refund or exchange. Lab packs may be exchanged if the wrong platform was ordered/received.

Instructor's Resource Guides: 
There is no 60-day money back guarantee for Resource Guide purchases. You may return resource guides only if they have not been opened. They must be mailed to the Returns Department for refund or exchange. Resource guides may be exchanged if the wrong item was ordered/received.

Bulk Software Orders:
Bulk software orders are orders of twenty or more individual Quicken products. There is no 60-day money back guarantee for bulk software purchases.

See Also...

• Refund timeline once Intuit has received a returned product