When the order total is higher than expected

There are several possible explanations as to why your order total may be higher than anticipated. The most common reasons are listed below.

Discrepancy of under $20.00:

• Sales tax charges. In most cases, Intuit collects state and local sales taxes on direct orders. For more information, please see our Sales Tax FAQs.
• Sales tax on the shipping and handling fee. Please click here for an explanation.
• Sales tax discrepancy. For information on how Intuit calculates sales tax charges, please click here.
• Shipping and handling fees. Click here for a list of shipping options and charges; click here if you received an offer for free shipping and handling.
• Incorrect product on order. You may return the incorrect product within 60 days of purchase, or call our Contact Center for resolution.
• Special offer discount was not applied to your order. Call our Contact Center to request a refund; please have your Priority Code available so that we may verify the details of your offer.

Discrepancy of $20.00 or more:

• Duplicate products on order. You may return the duplicate product(s) within 60 days of purchase, or call our Contact Center for resolution.
• Incorrect product on order. You may return the incorrect product within 60 days of purchase, or call our Contact Center for resolution.