Frequently Asked Questions About Quicken’s Sunset Policies

Which Quicken Online Services are being sunset and when?
What do I need to do to maintain my Online Services?
Why are Online Services being sunset for older versions of Quicken?
What will happen if I don't upgrade?
What's new in Quicken 2005?
What new features have been added to Quicken since 2001?
Will Quicken 2005 run on my current operating system?
What will happen to my existing data when I upgrade to Quicken 2005?
How do I know what version of Quicken I am currently using?
Although I don't use Online Services, I received a sunset notification.
Does Quicken know if I use these services?

Q: Which Quicken Online Services are being sunset and when?

A: As of April 19th, 2005, in accordance with the Quicken sunset policy, Online Services¹ and Live Technical Support² will no longer be available for Quicken 2001 and 2002 users. These services include online bill pay; downloading financial data from your bank, credit union, credit card, brokerage, 401(k) or mutual fund accounts; downloading stock quotes, news headlines and other financial information into Quicken; uploading portfolio information from Quicken to Quicken.com; and access to the investing features on Quicken.com including portfolio tracking, any watch lists you have created, One-Click Scorecard™, Stock Evaluator and Mutual Fund Evaluator.

To continue using these services and maintain access to live technical support from an Intuit representative, you will need to upgrade to Quicken 2005.

Q: What do I need to do to maintain my Online Services?

A: To continue using Online Services, you will need to upgrade to Quicken 2005. Learn more about Quicken 2005.

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A: Intuit is committed to delivering the best possible products, service, and security to our customers. Each year, the number of customers using current versions of Quicken grows. Retirement of online services for older Quicken versions lets us focus our resources on supporting our more current products, which are used by the majority of Quicken customers.

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Q: What will happen if I don't upgrade?

A: As of April 19, 2005, in accordance with the Quicken sunset policy, Online Services¹ and Live Technical Support² will no longer be available for Quicken 2001 and 2002 users. This means that you will no longer be able to download financial data into older Quicken software. You will still be able to manually enter your data.

Attempts to use Online Services after April 19, 2005 will result in a variety of program error messages related to the feature or service you try to access.

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Q: What's new in Quicken 2005 for Windows?

A: In addition to retaining and enhancing your Online Services capabilities, upgrading to Quicken 2005 will make it easier than ever for you to manage your finances and take advantage of more than 100 customer-driven enhancements available in Quicken 2005. Learn more about Quicken 2005 for Windows. Learn more about Quicken 2005 for Mac.

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Q: What additional features have been added to Quicken since 2001?

A: Many additional features have been added to Quicken since 2001. Learn more about Quicken 2005 for Windows. Learn more about Quicken 2005 for Mac.

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Q: Will Quicken 2005 run on my current operating system?

A. Quicken 2005 for Windows is compatible with many operating systems including Windows 98, ME, 2000 and XP. Quicken 2005 for Mac is compatible with OS X. Please view our Quicken 2005 for Windows system requirements or Quicken 2005 for Mac system requirements for further information. If you are a Mac user on OS 9 and would like to upgrade, please call us toll-free at (800) 811-8766 to place your order.

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Q: What will happen to my existing data when I upgrade to Quicken 2005?

A: When moving from one version of Quicken to a newer version, there is a process called conversion that will make your data compatible with the newer program's data standards. This upgrade process is easy as Quicken 2005 automatically reads your existing data file and the program guides you along the way.

Please view our data conversion and compatibility FAQs for additional information.

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Q: How do I know what version of Quicken I am currently using?

A: If you are using Microsoft Windows, start the Quicken program, and then select About Quicken from the Help menu. If you are using Quicken for Mac, choose About Quicken for Mac from the Apple menu.

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Q: Although I don’t use Online Services, I received a sunset notification. Why did I receive this?

A: We are notifying virtually all customers using these affected versions in multiple ways

Q: Does Quicken know if I use these services?

A: At Intuit, customer privacy is of paramount importance to us. We do not monitor how individual customers use the product. The Quicken product does not communicate with Intuit without your knowledge and the software did not send any information to Intuit to trigger this message.

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Click here for additional FAQs on the discontinuation of Online Services for older versions of Quicken.

Click here to learn more about Quicken 2005.

Click here to view our current Quicken Technical Support options.

You can also chat online about this issue with an Intuit Support Representative.

¹Online services require Internet access, vary by participating financial institutions and may be subject to additional terms, conditions & fees.

² Live technical support for Quicken 2001 was discontinued on January 1, 2004.

Terms, conditions, features, service options and pricing for support and optional services subject to change.