QuickPayroll Frequently Asked Questions

The following questions are grouped by general topic in three major categories: Getting Started, Using the Program, and Send To. Use either the topic list to go directly to the area you want to see, or use the Find feature of your Internet browser to search this entire page for a particular word or words.

Getting Started

Install/Uninstall

• How do I resolve the message, "Warning- You have multiple copies of QuickPayroll installed on your machine, C--Program Files-Intuit-QuickPayroll-Quickprl.exe (or directory the program was installed to). Remove all copies and reinstall again.", when trying
• Why do I receive the message, "An I-O subsystem driver failed to load. Either a file in the -iosubsys subdirectory is corrupt or the system is low on memory, "when I try to restart my computer after installing QuickBooks?
• What are the minimum system requirements for QuickPayroll?
• Why does the QuickPayroll installation stop after reaching 100% of the Install Shield Wizard?
• How do I uninstall QuickPayroll?
• Why does the installation process stop at 99% and the installation window disappear?
• How do I open Windows 95-98 in Safe Mode, if my System boots so fast I can't hit F8 in time?
• How do I resolve the error, "Not enough drive space to install"?
• What should I do if I encounter a problem installing QuickPayroll?
• The new Update I just downloaded did not install. Do I have to download it again?
• Why do I receive the message, "QuickPayroll is not installed, To install it now please insert the Quicken 2000 CD ROM and click OK. You will need to restart Quicken." when trying to launch QuickPayroll from Quicken Home & Business?

Internet Connectivity

• Why does my download hang at 16% and then disconnect when I try to update my payroll using the QuickPayroll Service?
• What should I do before calling Technical Support about an Internet problem?
• How do I resolve the error message "Unable to verify the presence of a network connection." when opening the embedded browser in QuickPayroll?
• When I select a web site in QuickPayroll using AOL 4.0, why don't I see the web site in my AOL browser?
• Why doesn't QuickPayroll recognize America Online (AOL) as an existing dial-up connection when I am setting up my Internet connection?
• Why doesn't QuickPayroll use the Internet browser that I selected during setup?
• Why does QuickPayroll not detect my Internet browser?

QuickPay Convert

• Why is the bonus item included in the total salary, and then added to the total salary to get total gross pay, on the Payroll Summary report, after converting my QuickPay data?
• How can I find out the details (e.g. item setup) of my QuickPay information?
• Why did my SUI or SDI not convert from QuickPay?
• Why are all my released employees showing up in my employee list after converting from QuickPay?
• Why are my employees listed by first name after converting from QuickPay?
• How do I make sure I'm converting the right QuickPay data file?
• How do I resolve the message, "Warning! <drive>-<filename>.QPD is not a valid QuickPay 3 data file.", when converting a QuickPay data file into QuickPayroll?
• Why do I get the message, "Invalid Password", when trying to convert my QuickPay data?

Registration

• When I try to register, why does QuickPayroll try to connect even though I have not gone through the Internet Connection Setup wizard and cannot access it now?
• How do I enter my QuickPayroll registration number and service key code after a reinstall of QuickPayroll?

Using the Program

Forms

• How do I resolve the message: "QuickPayroll could not locate the file that enables you to view or print payroll tax forms"?
• How do I resolve the issue that the font size on my W-2 forms printed in QuickPayroll is smaller than what is required by the Social Security Administration?
• How do I edit Form W-2, box 14, to show correct amounts for New Jersey worker contributions in QuickPayroll?
• How do I resolve the error message, "The topic does not exist. Contact your application vendor for an updated help file (129)", when I click on any How Do I topic on the Review W-2 screen?
• Where do the numbers on Form W-2 come from?
• Why don't all the boxes on my W-2 reflect a change made to the tax tracking for a payroll item?
• Why doesn’t QuickPayroll display the full amount in box 14 of my W-2s when I review them onscreen?
• How do I track company paid health insurance on Form W-2 in QuickPayroll?
• Why is the State ID missing from all of my W-2 forms?
• Why does box 1 or box 7 of my W-2 form have an incorrect amount?
• Why does box 3 or box 7 of the W-2 form show last year's maximum social security wages or tips limit?
• What are the filing procedures for incorrect W-2 forms?
• Why is box a, Control number, blank on my W-2 forms?
• How do I get the State ID to show up on my W-3 forms?
• Why are there are no amounts showing on my W-3 when I print it?
• How to I resolve the error message "Invalid Page Fault in PRINT.ENG.DLL" when trying to print or preview Form 940 or 941?
• Why doesn't the number for Line 1 of Form 941 print at the right edge of the form?
• Why are all of the amounts wrong or zeros, when I Print or Preview the 941 form?
• Why do I receive the message "The topic does not exist. Contact your application vendor for an updated Help file (129)", when pressing F1 in Form 940 or 941?
• How does QuickPayroll calculate amounts on Form 940?
• Why are overpayments from last Quarter not being included on Form 941 Line 14, even though I selected the option to Apply Overpayment to Next Return?
• Will the IRS accept QuickPayroll Form 941 (revised January 1999) in the year 2000?

General

• Why do I receive the message, "Unknown patch error encountered- 32770," when trying to install the manual update in QuickBooks?
• How do I resolve the error message, "The topic does not exist. Contact your application vendor for an updated help file (129)", when I click on any How Do I topic on the Review W-2 screen?
• How do I get or view the User Guide ?
• Why did QuickPayroll open when I launched QuickBooks 99?
• How do I back up my company file?
• What are the files and extensions used in QuickPayroll?
• How do I resolve the warning message, "Because of limitations in Windows 95, Intuit recommends that you use your QuickPayroll company file from a mapped network drive......" after backing up?
• Why do I receive the message "Checks must not be post-dated greater than 45 days from today's date"?
• Why does the calendar disappear as soon as I click on it?
• Why does pressing Enter after opening QuickPayroll cause the program to shut down?
• Why are non-posting transactions appearing in the payroll register?
• Why do I get a warning message, “The system date on your computer is greater then December 31, 2027. The online banking feature will not operate with this system date.”?
• How do I process payroll when my QuickPayroll Trial Period has ended and/or the program will not accept my subscription number?
• How do I add the Trademark™ symbol to my company name?
• Why are the service fees changing for QuickPayroll?

Liabilities

• What should I check when my payroll liabilities show the wrong amount due in QuickPayroll?
• How do I pay payroll taxes and liabilities?
• How do I enter prior payments for payroll taxes and liabilities?
• Why is a payroll item missing from my Pay Liabilities window?
• Why does a company contribution or deduction continue to accrue as a liability after the annual limit is reached?

Pay Employees

• How do I edit or delete a paycheck?
• How do I set up payroll items for Washington Labor and Industries?
• How does QuickPayroll handle 401(k) plans in New Mexico and West Virginia?
• When I start using QuickPayroll in the middle of the year, how do I enter Year-To-Date payroll information?
• How can I find the correct Year-To-Date payroll amounts for an employee?
• How are Year-To-Date (YTD) amounts calculated on a paycheck or pay stub?
• How do I adjust my Year-To-Date figures for under-withheld taxes?
• How do I adjust my Year-To-Date figures for over-withheld taxes?
• Why do I get the message, "Unable to create a YTD adjustment with negative net amount" when creating a YTD entry for an employee?
• How can I avoid adding extra sick or vacation time for an employee when the employee has more than one paycheck in a given pay period?
• Why are Sick Salary and Vacation Salary for the year missing in the Employee Summary section of the Preview Paycheck window when I entered them on a previous paycheck or on a YTD summary for this employee?
• How do I enter sick pay for an employee if it is paid by an outside insurer or agency?
• What do I need to fix when I accidentally create a duplicate paycheck for an employee?
• How do I set up worker’s compensation insurance with different rates for various employees?
• Why is QuickPayroll asking me if an employee "Is subject to any of the following taxes?"?
• How can I learn which rates and wage limits the tax table is using?
• How can I withhold a specific dollar amount for Federal Withholding instead of the calculated amount?
• How do I track commissions paid to my employees?
• Why do inactive payroll items still show up on employees’ paychecks?
• Why are some payroll item amounts incorrect when I process paychecks?
• How do I set up salaried employees who are paid only 10 months out of the year (teachers)?
• Why is a paycheck for a payroll advance, which has no taxable wages, still having taxes withheld?
• How do I track officers' salaries separately from other salaries?

Printing

• How do I avoid printing certain information on the paystub, when I print paychecks?
• Why are my employees' names missing from the paystubs?
• Why is the Sick or Vacation Available time on the Review Paycheck window different from that showing on the Preview Paystub window?
• Why is some of the Year-To-Date (YTD) information missing on my Preview Paycheck window, but prints correctly on the voucher or pay stub?
• Why doesn't the number for Line 1 of Form 941 print at the right edge of the form?
• Why are all of the amounts are wrong or zeros, when I Print or Preview the 941?
• Why do I receive the error message, "Intuit Printer Library, The form you are about to print does not fit on the page. You may wish to modify your print settings such as portrait-landscape."?
• Why do my W-2s or 1099s print in Wingdings or symbol font?
• Why are there are no amounts showing on my W-3 when I print it?
• Why do I receive the message, "Qbw32 caused an IPF in module Ism.dll" followed by "Qbw32 caused an IPF in Kernel32.dll" when trying to print in QuickBooks?
• Why is my old Employer Identification Number (EIN) printing in the memo field of my liability check after I changed my EIN in QuickPayroll?

Reports

• Why is the gross amount on a paycheck higher in Quicken than in QuickPayroll?
• How can I quickly report on my payroll activity?
• Why is my Payroll Transaction Detail report blank, when I filter it for a specific name?
• Why are my payroll reports incorrect?
• How can I get a quarterly report with my employee names, social security numbers, and gross wages?
• How do I refresh my reports in QuickPayroll?
• How do I set up a report that shows my employee's or contractor's piecework?
• How can I create a report that shows the amount of SUI withheld-contributed and the wage base per employee for last quarter?
• Why is my employee pay rate incorrect on the Payroll Summary report?
• Why is the Payroll Summary report printing more than one employee per page?

Taxes

• How do I set up my Wyoming unemployment rate?
• How do I calculate Louisiana Unemployment Insurance tax?
• How do I report New York City Nonresident Tax withheld on W-2 forms for 2000?
• What is the Self-adjusting Tax Calculation feature in QuickPayroll?
• Why is the Self-adjusting (auto-correct) tax feature not correcting my tax amounts?
• Why are taxes being calculated on the paycheck when there are no earnings items or additions?
• Why do local taxes appear with additions, deductions, commissions, and company contributions in the Preview Paycheck window?
• How do I track more than 1 state or more than 2 local taxes for one employee?
• Where do I put in the maximum wages for State Unemployment Insurance?
• What should I do if the wage cap for State Unemployment Insurance is incorrect?
• How do I find the state tax withholding information in QuickPayroll?
• Why has State Unemployment Insurance stopped calculating before the wage base has been met?
• Why is payroll still calculating State Unemployment Insurance even after the maximum gross wages have been met?
• Why are my payroll taxes wrong after adding a payroll addition or deduction to a paycheck?
• How does QuickPayroll calculate FWH and SWH amounts?
• Why are my FWH and SWH calculations incorrect?
• Why are my payroll taxes calculating incorrectly?
• How do I edit the percentage rate of the Oregon Worker's Assessment Rate tax for an employee and company?
• Why won't QuickPayroll allow me to enter a high enough rate for my New Jersey State Disability or SDI calculates at an incorrect rate?
• Why is my New Jersey State Disability calculating incorrectly?
• How do I change the way my addition items affect taxes in QuickPayroll?
• How do I change the way my deduction items affect taxes in QuickPayroll?
• How can I be sure that I have withheld the correct California State Disability Insurance (SDI) for employees in 2000?

Update

• Why do I receive the message, "Unknown patch error encountered- 32770," when trying to install the manual update in QuickBooks?
• How do I resolve the error, "Could not find QuickPayroll information", when using the Update Utility?
• How do I resolve the error, "ptchinst cause a gpf in mmsystem.dll @ 000a-00000032", when trying to install the patch update?

Send To

Quicken

• How do I resolve the message: "The ordinal 6467 could not be located in the dynamic link library MFC42.DLL" followed by "Out of memory or bad .exe file"?
• How do I resolve the error, "Duplicate category name. Try another name," followed by the error, "Communication with Quicken failed- try again," when I try to Send to Quicken?
• Why doesn't the current check number in QuickPayroll match the current check number in Quicken?
• Why do I have a check ( e.g. Historical Paycheck) waiting to be sent to Quicken that I didn't create?
• When I send my transactions to Quicken, why does nothing appear in my corresponding Quicken account?
• Why are my checks listed multiple times when I send my payroll to Quicken?
• Why do I have paychecks from QuickPayroll in Quicken with no check numbers?
• Why can't I see my QuickPayroll transactions in the Quicken reconcile window?
• Why do I get the message "Error- Access to Quicken file denied." when sending to Quicken?
• Why don't my pay stubs print in Quicken after converting to QuickPayroll?
• Why are my payroll balances are incorrect, when I use TaxLink to bring data from Quicken to TurboTax?
• Why do I receive the error message, "A problem has occurred with the transfer of data. Please notify customer support for a possible solution.", after sending transactions to QuickPayroll?